Artworks Gallery-Glass Studio

02/21/09

I like this shop and the owners

by cjwk at Citysearch

I started buying glass from this store last fall. They have always been very helpful, friendly and have given me many tips and suggestions that have saved me time, money and frustration. They have a wide selection of glass, are willing to cut reasonable sizes and also have small pieces to choose from. I'd shop there more often, but live in Anchorage. Yes the owner has a strong personality, but also cares about her shop and customers. I will continue to drive out there at least once a month. They also have a regular buyers savings card which comes in handy. Connie

06/18/09

I LOVE this place

by Jenflips at Citysearch

This is truly my favorite shop in the Eagle River/Anchorage area. It is an art gallery with heart. I feel like family when I go in there. I regularly shop for gifts there because I know I will find something unique. I have also taken a stained glass class and have fallen in love. I know I can ask questions of the knowledgeable staff, and the owner has even called her artist daughter to answer a question for me. I highly recommend it to anyone in the area, it is a delight.

P.S. the class policies are clearly outlined on the paper you sign and are explained by the owner before you pay. There are no suprises about the no refund policy.

• Pros: Wonderful, creative artwork and glass supplies
• Cons: not enough time or money to spend there

12/01/08

Enter at Your Own Risk!

by desperann06 at Citysearch

I too had a run-in with the co-owner, a former middle school teacher who treats customers like kids. Earlier in the year I took a glass class from her. She gets impatient with everyone, and I'm not going to take that from anyone. I'm an adult, and I don't need another mother!

The shop has some very cool artwork, and I've bought some, but I have to brace myself when I go in there not knowing what kind of a mood she will be in. This is the mother, I have not met the artist daughter, who perhaps deals with customers in a friendlier, and more adult manner.

My recommendation: BEWARE OF OWNER!

04/05/08

Terrible People Skills...If You Want To Be Treated Like A Small Child, Visit This Gallery

by Mary0926 at Citysearch

This gallery holds art classes and unfortunately, they have an "absolutely no refunds for any reason" policy . I registered my children for an art class and prepaid $70.00. On the morning of the class my daughter woke throwing up and very ill, my husband at work, there was no way either of the kids would be attending the class. When I called the shop owner to reschedule she politely read the policy to me as if I were a small child and I needed a reminder of the rules. Very condescending. I suggested a waiting list when she told me that these classes fill up and she has to turn people away. She interrupted and quickly explained why a waiting list would never work and is definitely a bad idea.

In addition, my husband has been into this gallery several times. The first time, the store was very quiet and the store owner was wrapping something at the counter. My husband wanted to know her store hours and attempted to ask, however the store owner interrupted him and snapped, "I am in the middle of wrapping something, I will be with you when I am finished."

Anyway, you get the point, no need to go into the explanation of what happened the second time my husband went to this gallery. The shop owner gives the distinct impression that she cares more about the dollar than her customers' satisfaction and I can assure you that we will not return to her gallery for any reason in the future.

• Pros: Beautiful Shop
• Cons: Terrible Customer Service, High Prices