6634 Lake Otis Pkwy, Anchorage, AK | Directions 9950761.160362 -149.834929
RE: Review from Tom B. This review is not for Anchor Appliance Repair in Anchorage Ak.
They are a repair only business. They do not nor have they ever sold new appliances. Also they are only open Monday thru Friday. They have never been open on Saturday or Sunday.
Extremely poor customer service! I have purchased from Anchor Appliance before and decided to do so again, due to a dryer that died on me (it was an Amana which I bought at Anchor only four years ago). Even though that dryer should not have died in such a manner, I decided to go to Anchor again. What a big mistake! After waiting for him to finish business with a woman who was in front of me, the man behind the counter turned to another customer who had come up to the counter long after I had been standing there waiting my turn. He even started to help some other women who came up the counter again long after I had been waiting there for his help.
As I turned to leave, the man behind the counter yelled out, "I took him because I knew he wouldn't take very long to help." How in God's name could he have known that? Was he a mind-reader? He then proceeded to yell, "Have a nice day," with a highly sarcastic tone to his voice.
I said nothing, because I was extremly irate and did not want to cause a scene, but this man was a complete idiot and a highly unprofessional dolt. I went to Anchor to actually purchase some appliances, not just a motor belt or have a conversation with him. Guess he wasn't a mind-reader, for if he had been, he would have known that he lost a great deal of money that day (yesterday, Sunday, March 3, 2013).
I will NEVER again set foot in that store and will tell all the people I know to stay away from this establishment. It is unprofessional, has uncouth and ill-mannered people working there, and their products do not live up to their advertised standards.
Do yourself a favor and go somewhere else! After leaving their store, I went to K-Mart and bought several Kenmore appliances for a lot less than I would have spent at Anchor. And Kenmore will last a heck-of-a-lot longer!
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