Alaska Mac Store

11/02/09

THIS PLACE IS A JOKE

by LT02

I don't feel the workers at the AK Mac Store really care about any of their customers; and the other reviews only reinforce my feelings. I brought my laptop in to see what was wrong with it and they said that it was probably the hard drive and I'd need to pay $50 dollars to even see if it was fixable (they said it most likely wasn't). Then I proceeded to bring my laptop to the Machaus, where they were not only friendly but they also knew what they were doing. They took about 5 different measures to see what the problem was and ended up solving my problem. AK Mac Store didn't give a crap. Their customer service is mediocre at best and they don't really seem to know what they are doing.

• Pros: NONE
• Cons: Their customer service is awful.

10/28/09

Honored Gift Certificate

by videousaf

I was given an in-house gift certificate by my wife after I purchased an iMac and a Time Capsule 500GB router. I put it away and forgot about it until recently when I decided I wanted to purchase the new mouse that's been released by Apple.

Although the mouse isn't yet in stock, I was assured by Scott that they would honor the gift certificate even though it technically expired several months ago.

Hats off to Alaska Mac store for taking the consumer side instead of enforcing that particular policy. I will buy from them again.

• Pros: Customer Service handled properly

06/07/09

STAY FAR FAR AWAY...BEST BUY IS LESS THAN 2 BLOCKS!

by realsweet85

I bought a Macbook there January, 2009. It had to be fixed numerous times, and replaced twice! The first time I had it replaced I had to fight with them to replace it. (the second replacement went much smoother because it was done at an ACTUAL APPLE STORE in the lower 48)

The OWNER CALLS MY CELL PHONE (which I demanded a call), I informed the owner that I had placed a complaint with the better bu$!ne$$ bur3au, he told me "I had no right to file a complaint" and "who do you think you are?" Needless to say, at the end of the conversation he told me "this is f***ing ridiculous, you are f***ing ridiculous, and you know, f***you." and hangs up on me...THE OWNER!

DO NOT GIVE YOUR HARD EARNED MONEY TO THIS PLACE, AS YOUR MONEY, NOT YOUR SATISFACTION, IS ALL THEY CARE ABOUT!!!

GO TO BEST BUY...

• Pros: NONE. THEY NEED TO BE SHUT DOWN.
• Cons: EVERYTHING.