Love the free loaner cars (brand new Subies).... .....free.Kaladi coffee....and excellent service
Service people are courteous and professional, and the shuttle driver competent. Turnaround time to get tires changed over usually half day. Drop off the car at 7AM and get a lift to work at 7.30, not too bad.
My Spouse bought a Honda but I bought a Subie, and I can honestly say that I was 100% satisfied with the process. Laura was my Subaru Saleswoman and she knew everything about the vehicle and talked me into the sale. I always wanted a Subie but never thought I could afford one. They made it happen and it was a smooth process. I was in and out within 4 hours.
The service is excellent from the moment I make the phone call to schedule the appointment. They have a great system that gets customers in and out of the service department. If not, there is a shuttle that does a drop off and pick up. Everything is explained very well with patience and never in a condescending manner. I would also like to recognize all of the "behind the scenes" employees (i.e.: mechanics) who are actually the reason the system works so well. They are quick and competent! Thank you Continental Motors . . this is my first Subaru and I love it!
Recently we took our Tribeca in for work on the struts. Due to some unseen problems with corrosion, they were not able to complete the work by the end of the day, so we were offered a loaner car until the work was completed the next day. When I went to pay the bill I asked if they had a senior discount and was given one. The shuttle service offered by Continental is very efficient. I was home in less than an hour from the time I dropped off our vehicle. This is just one of many good experiences we have had with Continental's service department.
We have owned Subarus for over 40 years, always purchased from Continental Motors and serviced there as well. Jake Engstrom has been one of the service writers for as long as I can remember and we always try to go to him when we need work done. He is very knowledgeable and patient.
Looked at a Subaru back in September 2012, but was still considering my options (Mazda3, Civic, Fiesta, Focus, Jetta, Prius). After all was said and done, I was back at Continental Subaru with the Subaru Impreza that I fit in without hitting my head on the headliner with every bump, got good mileage (> 33 mpg) and the price was right. Thanks to a auto buying program with a big box warehouse (sounds similar to Must Go), I finally decided on a Sport Premium Impreza 5 dr. hatchback without a sunroof at an honest price without any added dealer markup that is added on as SOP here in Anchorage, AK. Purchasing the car was a breeze and I paid all cash with no additional dealer packages/options being offered to me since I told them I was not interested in them
Great service very helpful and willing to accommodate you ... All service writers are great
After several times of bringing my car here, the issue has been fixed. I worked with Kim and Edgar to solve the problem and my dissatisfaction with prior service. Thank you for caring enough to personalize your service. I will continue to bring my car here because of today's generosity.
Kerry and your Techs did a GREAT job on my last Surbaru service. I was kept informed of the progress and the work done on my vehicle exceeded my expectations.
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