Riehl Sew'N Vac

11/04/09

Well stocked shop with friendly, helpful staff

by alaskahockey at Citysearch

They do an excellent job of keeping enough items in stock that when you're looking for something like a rare machine light bulb, etc.., chances are good that they'll have it.

In the instance that they don't have an item, they'll actually call over to other sewing centers to track the item down.

They no longer hold sewing classes at their location, however, they do maintain a current list of ongoing classes and instructors. I say kudos to them for that!

Riehl Sew'N Vac isn't on the main drag and you probably need to check the map the first time you head over there.

Overall, I give them a great rating because they run an excellent shop, they are professional and friendly, and they bend over backwards locating those hard to find items for you.

• Pros: If they don't have it, they'll find it for you
• Cons: No longer hold in-store sewing classes

09/22/04

Poor Service

by brum at Citysearch

Although Riehl has a great selection of machines they are way over priced based on other locations and their customer service is VERY poor. I have received wrong information on seperate trips into the store. Was told that if I buy a machine anywhere else they will not service it for me. If you buy items at their inflated price they will assist you but if you chose to save thousands, yes thousands else where they will offer no assistance. Shop around and buy from someone else.

• Pros: selection
• Cons: , service, attitude